FREE SUPPORT THROUGH EMAIL & WEB
Visit our website at www.docucap.com. Click the Support section where you can access valuable information including: Installation guides, FAQ’s, spare parts ordering, troubleshooting, driver downloads, and email your scanner issue to [email protected]
TECHNICAL SUPPORT BY TELEPHONE
1-408-436-6152 (10:00 A.M. - 5:00 P.M. U.S. Pacific Time Monday - Friday)
For all DocketPORT® products you can speak directly to a technical support representative or leave a message for call-back. You will be connected to a highly trained, friendly, and professional support agent who will work with you to resolve your issue. For expediency, please be in front of your system with your software and documentation handy for troubleshooting.
*Telephone support calls will usually be answered within 1 business day, however we strongly suggest that you make contact via email first, to provide an explanation of the problem you are experiencing and a call back number if is necessary for us to speak to you directly.