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Our Guarantee
Our returns policy is simple! Our guarantee means that if for any reason you are unhappy with your purchase, i.e. the item you have ordered is faulty, defective or you’ve had a change of heart (which is fair enough) you must return it to us unused and in its original condition within 14 days for a prompt replacement, exchange or refund.
Returns Procedure
How do I return an item? Simply call us on 020 7976 4910 if within the UK or +442079764910 if outside the UK, and one of our customer support team will be able to help you. To give you a few pointers on how we manage our returns, here are some simple and easy to follow guidelines:
Faulty or defective items: If you return an item because of an error on our part, or if it is defective, we will happily refund your costs in returning it to us. You are responsible for any other service provided to you in connection with your purchase, e.g. gift wrapping. The item(s) must be returned within 14 days of purchase.
Change of heart: Goods returned to us because of a change of heart must be unused and in perfect, re-saleable condition (including product packaging, instructions, etc), otherwise we will not be able to refund you. You are responsible for any other service provided to you in connection with your purchase, e.g. gift wrapping and delivery charge. If you have received "free delivery" we will have to deduct an appropriate cost of shipping the item to you from the total amount that you will be refunded. The item(s) must be received back by us within 14 days of purchase. When first trying out your purchase, please do so somewhere clean and safe - we can't replace damaged goods.
Perishable goods: We are unable to accept returns of perishable goods. Goods that include software: Any item which includes software must be returned with the software unopened.
Returning a gift: We are happy to exchange faulty or defective products that have been sent as a gift. If you are returning an item but would like to exchange it for something else and you’re not sure what, we are happy to issue a gift voucher for the value of the item you are returning. If a refund is required however, please note that refunds of the purchase price for items bought as gifts can only be given to the original purchaser.
Items lost in transit: We cannot be held responsible for packages lost in transit: as you are responsible for returning the item(s) to us, we recommend sending the package by Recorded/Special Delivery.
Refunds, replacement and exchanges: Refunds for items that are defective or faulty and sent back to Scanning Pens within 14 days or the result of a Change of Heart and sent back to Scanning Pens within 14 days, a refund, replacement or exchange will be processed within 7 working days of receipt of the returned item(s) by "Scanning Pens Limited". A refund will be made in the same form of payment that was used to make the initial purchase. Please note that item(s) that are returned to us that are not due to our error will have the delivery costs deducted from the refund.
Please note, in all instances Scanning Pens Limited shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights. |
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as well as Sterling Cheque, Bank Transfer, Western Union, PayPal and NOCHEX. We are happy to invoice government organisations, LEA’s and schools.
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